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Curtain Fabric Store Terms and Conditions and Privacy Policy

These terms set out to relate to:
Privacy Policy and Data Protection Act
Your Rights to Cancellation under The Consumer Protection (distance selling) Regulations 2000. 
And The Consumer Contracts (Information, Cancellation and additional charges) Regulations.

Intellectual Property.

You understand and agree that all intellectual properties rights, including copyright, trademarks and domain names in all material/content provided on this website or via brochures or promotional literature shall at all time remain the sole property of Curtain Fabric Store or our licensor's. You are only allowed to use material contained on our site with our express permission or that of our licensor's. This site is only available for personal use, and any downloading or printing of its contents should be for this purpose only. No commercial use is permitted whatsoever. Linking or framing to the website or any other such operations is strictly forbidden without written permission.

Terms & Conditions.

The terms & conditions and the way you use our website are regulated by English Law, and you agree to submit to the non-exclusive jurisdiction of the English Courts. Your non-excusable statutory rights are not affected. In using our site, any services or products supplied by Curtain Fabric Store, you will be deemed to have read, understood and agreed to these Terms & Conditions. Should you not agree to any of the Terms & Conditions please contact us directly before placing any orders for services or products by Curtain Fabric Store.

Indemnity & Disclaimer of Warranties.

Curtain Fabric Store produces this site and its contents without any representation, term, the condition of warranty of any kind expressed or implied (whether implied by UK law custom or otherwise) with respect to the website & or its contents. Any risks associated with the internet must be accepted by yourself. To the full extent allowed by UK law, we are not liable to you or a third party regarding any loss or damage arising from the use of any content on the website or access to the site. Within these terms and conditions, nothing excludes our liability regarding personal injury, death caused by negligence on our behalf. Our terms and conditions are regulated within the UK under English Law.

Any contract undertaken between a customer and Curtain Fabric Store for the sale of any of our products or services will only exist once we have accepted the order, processed and despatched the goods which when the buyer's credit/debit card will be charged in full including any carriage charge applicable. This does not affect your statutory rights.

Images Used On Our Website.

The images used on our website are photographed from the products that they represent. However due to lighting effects and individual monitor quality, it is not possible to guarantee a true likeness with respect to colour, and we cannot accept responsibility for this. Images showing curtains, blinds and cushions may not be to scale and are only there to give a visual representation only.

The colours in the image are as accurate as we can provide. Due to variations in computer screens, we cannot guarantee that these colours are a true reflection of the product. We always recommend requesting samples if you are concerned.

By accepting our terms and conditions, you accept responsibility for the product variation you have chosen.

Third Party Links.

For our customer's convenience, we may show links to other sites allowing you to access them for your sole digression. You understand and agree that we cannot be responsible for the availability of external resources which are not reviewed or endorsed by ourselves. Nor can we accept any responsibility (directly or indirectly) for privacy policies of such websites. Contents of such websites, damage, loss or offence caused or alleged to be caused in connection with the use of or reliance on such content or services available.


We accept the following payment methods:  All major cards except American Express.


We do stock goods we advertise on our website, however many products are ordered directly from suppliers when you place an order, which are then dispatched immediately on arrival at our premises. We endeavour to despatch all curtain fabric orders within 5-10 working days and all made to measure curtains within 20-25* working days.

If an item is out of stock with ourselves and our suppliers we will update the website as soon as possible and contact any customers awaiting the product with a projected delivery date.
All delivery dates are approximate and may be subject to change. We cannot accept liability for any supplier/courier delays, loss or damage (whether direct or indirect).

Delivery Charges.

  • £8.95 for Mainland UK except listed restricted postcodes.
  • Northern Ireland, Scottish Highlands and all restricted postcodes (as determined by our courier, see below) have a delivery rate of £19.95.(AB31-AB38, AB40-AB56, IV1-IV28, IV30-IV36, IV63, KW1-KW14, PA21-PA38, PH4-PH41, PH49-PH50, BT)
  • Free UK Mainland delivery on orders over £200 (Excl. Isle of Man, Isle of Wight, Northern Ireland, Scottish Highlands) 
  • We no longer ship to countries outside of the UK (However customers can organise their own couriers for Non UK Shipments)
  • Prices & availability of goods are subject to change without notice
  • All delivery dates are approximate and may be subject to change. We cannot accept liability for any supplier/courier delays, loss or damage (whether direct or indirect)
  • For any problems please telephone our sales team on 01642 919061
  • As of January 1st 2021, our prices do not include local customs charges and taxes to those customers located within the EU. The EU customer is now responsible for import customs declaration charges and local VAT.

Guidelines for Delivery.

We endeavour to dispatch all curtain fabric orders within 5-10 working days and all made to measure curtains within 20-25 working days. Delivery charges or the delivery service may be amended on orders with incorrect shipment/address details.

Please Note:

If our courier is unable to deliver your order due to no one being present at the delivery address stated, a card will be posted indicating a second attempt will be made the following day. (Mon-Fri only)
If on the second visit no one is present to accept delivery the goods will be returned to the nearest depot where they will be held for 5 working days prior to being returned to ourselves. A new delivery charge will then be raised for any further delivery. Should a change of address occur between order and delivery this charge will also apply. Should no one be present to accept delivery, delivery charges will not be refundable. Our Courier always requires a signature.

All delivery dates are approximate and may be subject to change. We cannot accept liability for any supplier/courier delays, loss or damage (whether direct or indirect).

Your Right to Cancel.

If you wish to cancel an order (after acceptance by ourselves) for any reason within 14 days of the product been delivered, you must give us written notice including an email within that 14 day period (This does not apply to made to measure (custom made) curtains or fabric cut to length). Any cancelled goods must be returned in the conditions set out in (Return Policy) and complete, in perfect condition, not used and in the original packaging.

Return Policy.

We do not accept returns on made to measure (custom made) curtains or fabric cut to length as these are bespoke products and can not be resold. We advise all customers to use our fabric sample service as images can vary according to monitor quality, if you are making the fabric up for somebody else we recommend checking their sample cutting to ensure you have received the correct fabric as we cannot accept any responsibility once the fabric has been cut or processed in any way. All cut to length fabric and custom made curtains are checked thoroughly before dispatch for faults. If there is a fault with the product a like for like replacement will be sent from the manufacturer and the returned goods will be sent for investigation, the fabric must not be cut or processed in anyway. 

All returns or exchanges must be made within 14 days of the delivery date indicated on your sales receipt. After 14 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. 

All clearance and roll end fabrics are heavily discounted and therefore non returnable unless deemed faulty. These must be in an unused condition. 

Refund Policy.

We reserve the right to refund any orders made on any product on this website at our discretion.

To Return a Product.

All returns or exchanges must be made within 14 days of the delivery date indicated on your sales receipt. After 14 days your order will be assumed satisfactory and claims of shipment errors or requests for returns or exchanges will not be accepted. Products may be returned/exchanged provided that the item(s) are returned in clean, unused, 'AS NEW' condition with all tags intact, subject to the discretion of Curtain Fabric Store. Excludes cut length fabric and custom made curtains.
You are recommended to get p.o.d. (proof of delivery) as any goods lost or damaged will not be the responsibility of Curtain Fabric Store.

Please Read The Following:
Any returns please address to:

Curtain Fabric Store
Unit 9, Tyne Court
Wallis Road
Skippers Lane Industrial Estate

Telephone/fax: 01642 919061
Email: [email protected]

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